Returns
Returns Policy For Online Purchases
We will only accept Products returned as follows:
- we accept all online purchases that are returned to us within 14 days of purchase for a full refund to the original method of payment;
- are accompanied by a valid proof of purchase;
- all refunds will be subject to our appraisal of the Products;
- all Products must be returned in the same unworn condition as sold, in their original undamaged packaging, with all labels attached.
- We reserve the right to refuse a refund if these conditions are not met
Returns Policy For In Store Purchases
We will only accept Products returned as follows:
- we accept all in-store purchases within 14 days of purchase for an exchange or store credit only;
- In store purchases cannot be returned online and must be returned in-store
- are accompanied by a valid proof of purchase;
- all refunds will be subject to our appraisal of the Product; and
- all Products must be returned in the same unworn condition as sold, in their original undamaged packaging, with all labels attached;
- we reserve the right to refuse a refund if these conditions are not met.
How Do I Return Or Exchange My Online Purchase?
- Please use our returns portal within 24 hours of receiving your order https://www.kershkicks.co.uk/apps/return_prime
- When your return is approved, subject to our return conditions, we endeavour to process refunds as soon as the product is received by us. However, refunds may take 10 - 14 days and will be applied to the original method of payment
- We recommend that the products are returned via registered and insured post and double boxed to avoid damage to the original box.
- You will be responsible for the cost of returning the products to us.
- Please note that we are unable to refund any shipping costs.
In order to prevent abuse, we reserve the right to limit the number of exchanges from a specific Customer.
How Do I Return My In Store Purchase?
In store purchases cannot be returned online and must be returned in-store